Unable to Reschedule or Cancel Talview Exam Slot - Troubleshooting Guide

Common Troubleshooting Steps

What might be wrong ?	What to Do ?
Rescheduling/Cancellation Window Expired	Verify if your request is within the allowed timeframe specified in the exam’s policy. Requests outside this window will be blocked.
Incomplete or Failed Payment	Ensure the original booking payment was successful. Only confirmed payments allow rescheduling or cancellation.
Login or Authentication Issues	Log in with the registered email ID and complete OTP verification before attempting changes.
Reschedule Fee Not Paid	Rescheduling may require a fee, depending on how closer to the exam is the candidate rescheduling (Airline logic) Make sure valid card/payment details are entered and the fee is processed.
System Errors or Timeouts	Refresh the page, clear browser cache, or try a different browser/device to avoid session-related issues.
Incorrect or Expired Booking Link	Use the links from your booking confirmation email for rescheduling or cancellation.
Voucher Restrictions	Some discounts or vouchers may restrict rescheduling or cancellation. Review the coupon terms.
Browser Compatibility	Ensure you are using an updated and supported browser for the Talview platform.

Additional Tips

Act within the allowed reschedule/cancellation period to avoid blocked requests.

Ensure your original payment is complete before initiating changes.

Keep your booking confirmation email handy for reference.

Have valid card/payment details ready if a reschedule fee applies.

Tip : Always attempt rescheduling or cancellation from the official booking link and on a supported browser to minimize technical issues.

Common Troubleshooting Steps