If you are unable to reschedule or cancel your booked exam slot, it may be due to policy restrictions, payment issues, or technical glitches in the Pay and Book or Book and Pay workflows.
Common Troubleshooting Steps
| What might be wrong ? | What to Do ? |
|---|
| Rescheduling/Cancellation Window Expired | Verify if your request is within the allowed timeframe specified in the exam’s policy. Requests outside this window will be blocked. |
| Incomplete or Failed Payment | Ensure the original booking payment was successful. Only confirmed payments allow rescheduling or cancellation. |
| Login or Authentication Issues | Log in with the registered email ID and complete OTP verification before attempting changes. |
| Reschedule Fee Not Paid | Rescheduling may require a fee, depending on how closer to the exam is the candidate rescheduling (Airline logic) Make sure valid card/payment details are entered and the fee is processed. |
| System Errors or Timeouts | Refresh the page, clear browser cache, or try a different browser/device to avoid session-related issues. |
| Incorrect or Expired Booking Link | Use the links from your booking confirmation email for rescheduling or cancellation. |
| Voucher Restrictions | Some discounts or vouchers may restrict rescheduling or cancellation. Review the coupon terms. |
| Browser Compatibility | Ensure you are using an updated and supported browser for the Talview platform. |
Additional Tips
- Act within the allowed reschedule/cancellation period to avoid blocked requests.
- Ensure your original payment is complete before initiating changes.
- Keep your booking confirmation email handy for reference.
- Have valid card/payment details ready if a reschedule fee applies.
Tip : Always attempt rescheduling or cancellation from the official booking link and on a supported browser to minimize technical issues.
