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Talview enables candidates across the world to book exams easily using multiple international payment options. Sometimes, a payment might not go through due to issues with the card, bank, or local payment regulations. This guide will help you identify the cause and complete your transaction successfully.

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Common Troubleshooting Steps

What might be wrong?What to do ?
Entering incorrect payment detailsDouble-check your card number, expiry date, and CVV before submitting. A single digit error can cause the transaction to fail.
Using a card not enabled for international or online paymentsEnsure that your bank or card supports international or e-commerce transactions. Enable these options in your banking app before payment.
Refreshing or closing the browser during paymentStay on the payment page until the confirmation message appears. Closing or refreshing may cancel the transaction.
Not completing verification (OTP or 3D Secure)Some banks require OTP or secure authentication for online transactions. Keep your registered phone or email accessible during payment.
Ignoring confirmation emailsAlways check your inbox (and spam folder) for Talview’s confirmation mail before assuming payment success.

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Best Practices

  • Use a stable internet connection while making payments.
  • Complete your transaction in a single attempt to avoid duplicate payments.
  • Keep payment proof (transaction ID or receipt) for quick resolution if needed.
  • Contact Talview Support if confirmation is delayed.