Common Troubleshooting Steps
| What might be wrong? | What to Do |
|---|---|
| Payment not fully processed | Check your bank statement, payment app, or email invoice to confirm payment success. If the amount is deducted but booking isn’t confirmed, wait 5–10 minutes for synchronization. |
| Slot booking page not redirected | After payment, you will be redirected to confirmation page with a link to book slot not, refresh the page, or log out and log back in using the same credentials. |
| No available slots | All exam slots may be booked or not yet released. Refresh the booking page periodically or check back later when new slots are opened by the administrator. |
| Session timeout or login issues | Inactivity can cause your login to expire. Re-login to restore access and retry booking a slot. |
| System synchronization delay | Occasionally, there’s a brief delay in linking your payment to the booking system. Wait a few minutes, then recheck the slot page. |
Additional Tips
- Keep your session active while completing both the payment and booking steps. If you don’t book your slot immediately after payment, you will receive an email with a link to complete the slot booking later.
- Avoid multiple payment attempts - always verify first whether your payment has been processed.
- Check your registered email (and spam folder) for payment receipts, booking confirmations, or slot release notifications.