If your refund has not been credited after cancelling an exam slot or a failed payment attempt, it may be due to processing delays or technical issues.
This guide explains common causes, diagnostic checks, and recommended actions to help you track and resolve refund-related concerns effectively.
Common Troubleshooting Steps
| What Might be Wrong ? | What to Do ? |
|---|
| Cancellation or Payment Failure Not Confirmed | Verify that your exam cancellation or payment failure has been identified and processed. A confirmation email will be sent once it’s complete. |
| Refund Still Processing | Refunds may take 10-14 business days depending on your bank or payment gateway. Check the expected processing time in your confirmation email. |
| Multiple Refund Requests | Avoid submitting multiple refund requests for the same transaction. It may cause confusion or delay resolution. |
| No Refund Confirmation Email | Check your inbox for the refund confirmation message, which includes reference or transaction IDs. It rarely goes to spam or junk unless the sender has been unsubscribed. |
| System or Technical Delay | Refunds are processed automatically, so delays are rare. If the expected timeline has passed, contact Talview Support with transaction details for review. |
Additional Tips
- Keep a copy of your cancellation confirmation or failed payment receipt.
- Track refund progress through your bank or payment provider before escalating.
Tip : Refund timelines vary by bank and payment provider. Always wait for the full processing period before raising a support ticket to ensure accurate tracking and resolution.
