Refund not credited after Exam Cancellation/Payment Failure – Troubleshooting Guide - Talview Docs

If your refund has not been credited after cancelling an exam slot or a failed payment attempt, it may be due to processing delays or technical issues. This guide explains common causes, diagnostic checks, and recommended actions to help you track and resolve refund-related concerns effectively.

Common Troubleshooting Steps

What Might be Wrong ?	What to Do ?
Cancellation or Payment Failure Not Confirmed	Verify that your exam cancellation or payment failure has been identified and processed. A confirmation email will be sent once it’s complete.
Refund Still Processing	Refunds may take 10-14 business days depending on your bank or payment gateway. Check the expected processing time in your confirmation email.
Multiple Refund Requests	Avoid submitting multiple refund requests for the same transaction. It may cause confusion or delay resolution.
No Refund Confirmation Email	Check your inbox for the refund confirmation message, which includes reference or transaction IDs. It rarely goes to spam or junk unless the sender has been unsubscribed.
System or Technical Delay	Refunds are processed automatically, so delays are rare. If the expected timeline has passed, contact Talview Support with transaction details for review.

Additional Tips

Keep a copy of your cancellation confirmation or failed payment receipt.
Track refund progress through your bank or payment provider before escalating.

Tip : Refund timelines vary by bank and payment provider. Always wait for the full processing period before raising a support ticket to ensure accurate tracking and resolution.