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If you notice duplicate charges on your card or bank account after booking a Talview exam, don’t worry. This may happen due to multiple payment attempts, network errors, or session timeouts. This guide explains why duplicate charges occur, expected timelines and steps to resolve.

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Common Troubleshooting Steps

What Might be Wrong ?What to Do ?
Duplicate charge visible but payment pendingWait up to 24 hours for the system to sync.
Both charges successful but only one booking createdCheck your email → only one confirmed slot should appear. In case not refunded, contact Talview support.
Charges deducted but no booking reflectedSave your transaction receipts and immediately raise a Talview Support ticket.
Bank shows “on hold” / “processing” for one chargeThis is usually released automatically within 5–7 business days. Monitor your bank statement.

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Additional Tips

  • Wait for confirmation before retrying payment.
  • Avoid refreshing or closing the browser during the transaction.
  • Use stable internet and secure devices for payment.