Duplicate Payment Issues in Talview Exam Booking – Troubleshooting Guide - Talview Docs

If you notice duplicate charges on your card or bank account after booking a Talview exam, don’t worry. This may happen due to multiple payment attempts, network errors, or session timeouts. This guide explains why duplicate charges occur, expected timelines and steps to resolve.

Common Troubleshooting Steps

What Might be Wrong ?	What to Do ?
Duplicate charge visible but payment pending	Wait up to 24 hours for the system to sync.
Both charges successful but only one booking created	Check your email → only one confirmed slot should appear. In case not refunded, contact Talview support.
Charges deducted but no booking reflected	Save your transaction receipts and immediately raise a Talview Support ticket.
Bank shows “on hold” / “processing” for one charge	This is usually released automatically within 5–7 business days. Monitor your bank statement.

Additional Tips

Wait for confirmation before retrying payment.
Avoid refreshing or closing the browser during the transaction.
Use stable internet and secure devices for payment.