If you are unable to proceed after selecting a slot or completing payment during the Talview booking process, it usually indicates the system failed to transition to the next step (payment initiation or slot confirmation). This may happen in either workflow:
This guide explains common causes, diagnostic checks, and safe recovery actions.
Common Troubleshooting Steps
| What Might Be Wrong? | What to Do? |
|---|
| Unable to Select Time After Choosing Date | After selecting the exam date, check if the available time slots are visible. If not, refresh the calender page or return to the previous step and try again. |
| Unable to Click “Confirm” After Selecting Date and Time | Once both date and time are selected, ensure that the **Confirm **button is active. If not, refresh the page and try again. |
| Unable to Proceed to Payment After Clicking “Confirm” | If the Checkout page doesn’t load after confirming the slot, wait for a minute and then refresh. Check if the browser is blocking redirects to the payment gateway. |
| Session Timeout or Inactivity | Refresh the page and check for any session timeout message. Long inactivity can cause automatic logout, making the Proceed button unresponsive. |
| Pop-up or Redirect Blocked | Disable pop-up blockers or browser extensions that may be blocking the payment gateway redirect after slot selection. |
| Persistent Loading or Blank Screen | Wait few minutes for system synchronization before refreshing. Avoid reselecting the slot multiple times to prevent double bookings or slot lockouts. |
| Weak or Unstable Internet | Switch to a stable private connection (avoid public Wi-Fi) to prevent interruptions when loading the payment page. |
| No Progress Despite Retries | Note your browser/device details, slot time, and timestamp, and contact Talview Support with this information for backend review. |
Additional Tips
- Use the latest version of a supported browser for smooth performance.
- Avoid repeating slot selections too quickly, which can create booking conflicts.
- Close extra browser tabs or multiple windows; simultaneous sessions can block the payment redirect.
If the **Proceed **button doesn’t respond, refresh and relogin before retrying. In most cases, this restores the workflow without needing technical support.
