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During a session, proctors may need to document any irregularities, rule violations, or technical issues. The updated Report Incident flow allows you to capture structured and detailed information for accurate review and record-keeping.

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Reporting an Incident

  1. Navigate to the Bookings page and start the scheduled session.
  2. In the Candidate Management view, locate the candidate involved.
  3. Click the menu (three-dot icon) next to the candidate’s name.
  4. Select Report Incident.
This will open the Report Incident panel.

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Filling Out the Incident Report

The report consists of the following required fields: 1. Nature of Incident
  • Select the type of incident from the dropdown.
  • This helps categorize the issue for easier tracking and review.
2. Incident Description
  • Provide a detailed description of the incident.
  • Include:
    • Time of occurrence (in hh:mm format)
    • Relevant test section or context (if applicable)
  • Example: Reading Part A (10:05) – Candidate was seen using unauthorized notes.
3. Action Taken
  • Clearly mention the steps you took in response to the incident.
  • Example actions may include:
    • Warning the candidate
    • Pausing the exam
    • Informing the venue manager
    • Confiscating unauthorized materials

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Submitting the Report

  1. After filling in all required fields, click Submit incident.
  2. The incident will be logged and linked to the candidate’s session.

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After Reporting an Incident

  • The incident becomes part of the candidate’s session record.
  • It can be reviewed later by administrators or monitoring teams.
  • It will also be visible in the candidate’s profile under reported incidents.
Best Practices
  • Report incidents immediately after they occur.
  • Ensure descriptions are clear, factual, and time-stamped.
  • Always include the action taken to provide full context.
  • Avoid vague statements, be as specific as possible.