Skip to main content
Live interview recordings are designed to start automatically and continue throughout the session. If recording interrupts, pauses, or stops unexpectedly, the cause is typically related to browser focus changes, permission interruptions, device performance limits, or network instability on your system. This guide helps you diagnose and resolve the issue quickly.

​
🔎 Troubleshooting Common Issues

What might be wrongHow to fix it
Recording stops or pauses during the interviewIn regions where recording is optional, the candidate may have opted out mid-interview, which immediately stops the recording.
Confirm whether the recording consent was changed during the session.
Candidate changes recording preference mid-sessionCandidates can opt in or opt out of recording during the interview if regional settings allow it.
Recording starts only after consent or an interviewer request.
Candidates with prior consent can stop recording mid-interview.
Browser permissions changed during the sessionVerify that camera and microphone permissions remain enabled, as permission changes can disrupt recording even when consent is active.
Reload the interview room after correcting permissions if needed.
Recording behavior appears inconsistent across interviewsRecording starts only after the candidate provides consent on the pre-interview consent page.
Check whether recording is mandatory ON, mandatory OFF, or optional for the candidate’s region.
If optional, ensure the candidate opted IN before joining the interview.
System resource or device overloadClose non-essential applications and browser tabs.
Restart the device before the interview if performance issues continue.
Network instability or temporary disconnectTemporary network disruptions may interrupt recording.
Use a stable or wired network, avoid VPNs, and close bandwidth-intensive applications.
Browser compatibility or cache issuesUse the latest version of Chrome, Edge, or Firefox.
Clear browser cache and cookies before starting the interview.

​
Additional tips:

  • Monitor on-screen indicators that confirm recording status during the session.
  • Pause briefly if recording reloads and allow it to resume before continuing.
  • Do not proceed with critical interview steps if recording has not resumed.
  • Note the timing and behavior of recording interruptions before escalation.