Before You Begin
Make sure that:- The candidate appears in the Candidates tab.
- You have the necessary incident details, such as the reason, remarks, or supporting evidence.
Step-by-Step Guide
Follow these steps to record an exam incident.1. Open the Candidates tab
Navigate to the Candidates tab within the center workflow. This page displays all candidates scheduled for or attending exams at the center.2. Locate the candidate involved in the incident
Scroll through the candidate list or use filters to find the candidate for whom the incident needs to be reported. Each row includes information such as candidate name, exam slot, and exam status.3. Open the candidate action menu
On the right side of the candidate row, click the menu to view available actions.4. Select the Report incident option
From the action menu, click Report incident. This opens the Report exam incident panel.5. Select the incident reason
From the Reason dropdown menu, choose the appropriate reason for reporting the incident. Examples may include suspected cheating, use of unauthorized devices, or rule violations.6. Add remarks describing the incident
In the Remarks field, enter a brief description explaining what occurred during the exam. Include relevant details that may help administrators review the incident later.7. Upload supporting documents (optional)
If evidence such as images, logs, or documents is available, upload the files using the Upload document option.8. Review the incident details
Verify that the selected reason, remarks, and attachments accurately describe the incident.9. Submit the incident report
Click Submit incident to record the incident. Once submitted, the incident will be linked to the candidate’s exam record for administrative review.✅ Next steps
After reporting an exam incident, you may want to continue managing the candidate’s exam workflow:- Update the candidate status if the exam needs to be paused or stopped.
- Suspend the candidate if required by exam policies.
- Upload exam results after the exam is completed.
- Review other candidate records to monitor exam activity.