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Each incident is made up of one or more individual events detected during the session. Expanding an incident lets you see exactly what contributed to it, giving you the full context you need to decide whether to acknowledge, dismiss, or modify the incident.

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Step-by-step guide

  1. Click the second icon in the right strip to open the Incidents pane.
  2. Find the incident you want to review and click the chevron on the left side of the incident row to expand it.
  3. The expanded incident shows a list of all individual events that contributed to it. For each event you will see:
    Event nameThe type of violation detected
    TimestampWhen the event occurred in the session
    SourceIndicated by a colored dot. A red dot means the event was detected by the system. A blue dot means the event was manually added by a reviewer, and will include a Reviewer tag.
    Dismiss iconTo dismiss the event if it was incorrectly flagged
Additional Tips
  • Use the timestamp on each event to jump to that moment in the recording and verify what actually occurred.
  • If an incident contains a mix of system-generated and reviewer-added events, look at each individually before deciding whether to dismiss or acknowledge the incident as a whole.