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When reviewing a session, you may notice more than one face capture submission on record, this could happen if the candidate experienced a disconnection or had to redo their onboarding. Viewing previous submissions lets you see every face capture attempt alongside its match result, so you have a complete picture before making your assessment.

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Step-by-step guide

1. Expand the Face Capture subsection In the Candidate Submissions section, click the arrow next to Face Capture to expand it. 2. View previous submissions Click View previous submissions to expand the list of earlier face capture attempts. Each entry shows the submission timestamp, a face thumbnail, and a Matched or Not Matched status.
Additional Tips
  • Previous submissions are listed in chronological order, with the earliest attempt at the top.
  • If only one face capture was submitted during the session, the View previous submissions section will be empty.