Skip to main content
Previewing the registration form is essential for recruiters to verify the candidate facing experience before opening the registration window. When the Preview option does not load or remains unresponsive during the Open Registration process, it prevents users from validating fields, branding, and logic causing delays in making the workflow live. This diagnostic article outlines the most common causes of registration form preview issues and provides clear, actionable solutions.

​
🔎 Troubleshooting Common Issues

IssueHow to Fix It
Form builder changes not saved or publishedIf the form was edited but not saved or published, the preview may show a blank screen or fail to render.
User does not have permission to view or edit the registration formOnly users with Master Recruiter, Workflow Owner, or Collaborator roles can preview registration forms.
Browser cache or rendering issueForm preview relies on dynamic UI components.
If they fail to load:
• Hard refresh using Ctrl/Cmd + Shift + R
• Clear cache and cookies
• Reset zoom to 80–100%
• Try Chrome Incognito mode
Network or script loading issuesIf VPN, proxy, or restrictive firewalls block preview scripts, the form will not load.
Switch to an open network, disable VPN temporarily, and ensure your Talview domain is whitelisted.
Platform synchronization delayAfter editing the registration configuration, it may take 1–2 minutes for the preview to reflect updated fields.
Wait briefly and retry. If still loading incorrectly, refresh or test from another browser.

​
Additional Tips

  • Always validate the form once using an Admin or Master Recruiter account to isolate role-based issues.
  • When raising a Support ticket, include the Workflow ID, Tenant Name, screenshots of the preview issue, and any console errors.
  • Avoid making last-minute complex changes to the registration form. This helps prevent configuration conflicts and syncing delays.