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Opening the registration side panel is critical for recruiters to configure the registration window, add rules, and activate the registration period. When clicking “Open Registration” does nothing and the side panel does not open, it blocks workflow registration setup and activation - causing delays in candidate registrations at the top of the funnel. This diagnostic article lists the most common reasons why the side panel fails to open and provides direct, actionable solutions.

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🔎 Troubleshooting Common Issues

IssueHow to Fix It
User does not have permission to manage registrationOnly users with Master Recruiter, Workflow Owner, or Admin permissions can open and edit registration settings. Verify the user’s role in Profile.
Registration settings are in an invalid or corrupted statePast drafts or incomplete settings can block the panel.
Try opening registration with another account.
If still blocked, reach out to your admin.
Browser cache, cookies, or UI rendering conflictsRendering issues may prevent the side panel from loading. Clear cache and cookies, refresh using Ctrl/Cmd + Shift + R, set zoom to 80–100%, or open the workflow in Chrome Incognito mode.
Recent frontend updates not fully initialized for the userAfter a new release, outdated bundles may cause UI components like the side panel to fail.
Log out → close browser → log in again.
If multiple users report this, share console errors with Support.
Network blocks or slow loading of frontend scriptsVPN, proxy, or restrictive firewalls can block UI scripts required for loading the side panel.
Switch to a stable network, disable VPN temporarily, and ensure your Talview domain is whitelisted.

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Additional Tips

  • Always test once with an Admin or Master Recruiter account to isolate whether the issue is role-based.
  • When reporting to Support, include: Workflow ID, Tenant Name, Browser, Console Screenshot, and Network Info.