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Extending a registration window is essential for giving candidates more time to apply. If the expiry does not update even after saving the new date/time, it affects candidate access and delays workflow progression. This article covers the most common causes and how to quickly fix them.

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🔎 Troubleshooting Common Issues

IssueHow to Fix It
New date/time not saved correctlyAfter editing the expiry, save the changes and ensure no validation errors appear.
Refresh to verify changes.
Platform sync delayWait 1–2 minutes and refresh.
Expiry updates may take time to propagate.
User lacks permission to edit expiryOnly certain roles can modify expiry.
Update role to **Master Recruiter/Admin **and retry.
Browser or cache storing old timeClear cache or try again in incognito mode to see the updated expiry.

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Additional Tips:

If the registration expiry still doesn’t update, share the following with Talview Support:
  • Workflow ID
  • Before/after screenshots
  • Intended expiry time