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The registration status should immediately reflect Closed once the recruiter ends the registration period. When it does not update, it creates confusion for users and may leave candidates unsure about application timelines. Below are the most common reasons and how to resolve them.

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🔎 Troubleshooting Common Issues

IssueHow to Fix It
Platform syncing delayIt may take up to 1–2 minutes for the status to refresh.
Wait briefly and refresh the page.
Another admin has reopened or modified the windowCheck activity logs or confirm with your team if someone changed the registration window right after you closed it.
Insufficient permissionsOnly authorized roles (Admin, Master Recruiter, Workflow Owner) can modify registration.
Browser caching the old statusClear browser cache, refresh using Ctrl/Cmd + Shift + R, or try Crome incognito.

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Additional Tips

If the status remains stuck after 5 minutes, capture console logs and share with Support for additional validation.