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Publishing the registration window is a key step that allows candidates to begin applying or entering the workflow. When recruiters click “Open Registration” and the system shows an error message or fails to publish the registration window, it blocks the workflow from going live and delays the hiring or assessment process. This diagnostic article outlines the most common reasons why registration fails to publish and provides clear, actionable fixes.

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🔎 Troubleshooting Common Issues

IssueHow to Fix It
Workflow is in an invalid state (Draft/Closed)The registration window can only be published when the workflow is Open.
Check the workflow status in the list view.
User lacks permissions to open registrationOnly users with Admin, Master Recruiter, or Workflow Owner access can publish registration.
Registration already exists or overlapping windowsIf a registration window is already open or scheduled, the system will prevent creating another.
Review existing windows and remove duplicates.
Feature flag disabled for the tenantSome tenants have the feature controlled by a flag.
Contact your Talview admin or Support to verify that the feature is enabled.
Browser cache or rendering errorCached scripts may block the publish action.
Perform a hard refresh (Ctrl/Cmd + Shift + R), clear cookies, or try Chrome Incognito mode.
Network instability or timeoutA slow or unstable network may interrupt the publish action.
Switch to a stable connection or retry after reconnecting.
Recent UI/Backend updates not fully initializedLog out → close the browser → open again
After releases, stale UI bundles may cause publishing failures.
Internal server or API issueIf the error persists across roles, networks, and browsers, the issue may be backend related.
Capture console logs and contact Support.

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Additional Tips

  • After making corrections, wait 30–60 seconds and retry publishing.
  • When raising a Support ticket, include: Workflow Name, Registration Window Details, User Role, Browser Type, Timestamp, Screenshot, and Console Logs.
  • Maintain a backup workflow during high-volume drives to avoid delays if the main workflow encounters configuration errors.