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Secure Browser is designed to enforce strict security and proctoring controls during assessments. If your operating system (OS) is outdated, the Secure Browser may fail to launch or function correctly. This is because older OS versions often lack the security frameworks, permissions model, and hardware compatibility required for a secure testing environment.

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✅ Common Causes and Fixes

CauseWhat You Can Do
OS version is no longer supportedUpdate your system to a supported OS version
Missing security or system featuresInstall the latest OS updates to enable required capabilities
Compatibility issues with Secure BrowserRestart after updating and relaunch Secure Browser

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✅ Supported OS Versions

Ensure your device is running one of the latest three official OS versions:
  • Windows: Windows 11
  • macOS: Sequoia, Sonoma, Ventura
Devices running older versions may fail system checks or block Secure Browser entirely

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✅ What to do next?

  • Go to System Settings > Software Update
  • Install all pending OS updates
  • Restart your system and try launching Secure Browser again.

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If You Can’t Update Your OS

  • Switch to another supported device that meets OS requirements
  • Contact your test coordinator to inform them of the limitation