How to resolve Installation issues with TSB?

Installing the correct version of Talview Secure Browser (TSB) is essential to access secure assessments without interruptions. TSB installation issues can cause delays, test access errors, or disqualify your session. Thus, if you’re facing issues during installation, don’t worry, this article will help you resolve them step by step.

✅ Common Issues and Fixes

What Might Be Wrong	What You Can Do
Admin restrictions on the device	Use a personal laptop or request admin access if using a work/school device.
Antivirus or firewall blocking installation	Temporarily disable antivirus/firewall and try again.
Incompatible OS	Ensure that you use the latest version of OS.
Poor internet connection	Reconnect to stable internet and retry download.
Installation blocked by browser security	Click on keep or allow when the browser shows a warning
The downloaded file is not running	Right-click and select ‘Run as Administrator’.

Additional Tips

Clear your browser cache and cookies
Disable browser extensions temporarily
Use a different browser (Chrome or Edge recommended)
Restart your computer before retrying

Additional checklist before the exam

Before you begin the exam, make sure that :

You are using a personal system
You have a stable internet connection
You’re using Google Chrome or Microsoft Edge to download TSB

TSB - Platform Compatibility and System Requirements What Causes the Restricted Software Error in TSB?

⌘I

Getting Started

Screening

Assessments

Ivy AI Interview

Interviews

Scheduling & Payments

System Diagnostics

How to resolve Installation issues with TSB?

✅ Common Issues and Fixes

Additional Tips

Additional checklist before the exam

​✅ Common Issues and Fixes

​Additional Tips

​Additional checklist before the exam

✅ Common Issues and Fixes

Additional Tips

Additional checklist before the exam