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Installing the correct version of Talview Secure Browser (TSB) is essential to access secure assessments without interruptions. TSB installation issues can cause delays, test access errors, or disqualify your session. Thus, if you’re facing issues during installation, don’t worry, this article will help you resolve them step by step.

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✅ Common Issues and Fixes

What Might Be WrongWhat You Can Do
Admin restrictions on the deviceUse a personal laptop or request admin access if using a work/school device.
Antivirus or firewall blocking installationTemporarily disable antivirus/firewall and try again.
Incompatible OSEnsure that you use the latest version of OS.
Poor internet connectionReconnect to stable internet and retry download.
Installation blocked by browser securityClick on keep or allow when the browser shows a warning
The downloaded file is not runningRight-click and select ‘Run as Administrator’.

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Additional Tips

  • Clear your browser cache and cookies
  • Disable browser extensions temporarily
  • Use a different browser (Chrome or Edge recommended)
  • Restart your computer before retrying

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Additional checklist before the exam

Before you begin the exam, make sure that :
  • You are using a personal system
  • You have a stable internet connection
  • You’re using Google Chrome or Microsoft Edge to download TSB