What Causes the Restricted Software Error in TSB?

When accessing Talview Secure Browser (TSB), you may encounter the Restricted Software Error Screen. This error occurs when unauthorized or conflicting software is detected on the system during the exam setup or launch process. The purpose of this screen is to ensure exam integrity by blocking software that could interfere with the secure environment, such as screen recorders, remote desktop applications, or communication tools.

✅ Common Issues and Fixes

What Might Be Wrong	What You Can Do
Background applications running during the exam	Check the system for apps running in the background. Disable unnecessary background apps from Task Manager (Windows) / Activity Monitor (Mac)→ Startup/Processes tabs or Settings → Apps → Startup Apps to prevent interference.
Antivirus or security software interfering with TSB	Disable Antivirus or Security Popups Temporarily. Some antivirus software may flag TSB. Disable it temporarily and re-enable it after the exam.
Multiple user accounts or virtual machines running simultaneously	Restart your computer to ensure all blocked processes are closed. Launch TSB again directly after restart.
Unauthorized browser extensions or monitoring tools	Reinstall Talview Secure Browser (if needed) Uninstall the current version. Download and install the latest version of TSB from the official Talview link provided in your exam instructions.
Background software or messaging apps auto-launching (e.g., WhatsApp, Zoom, Microsoft Teams, Slack)	`Settings → Apps → [App Name] → Advanced Options → Background App Permissions → Set to “Never”` `Settings → Apps → Startup → Turn off [App Name]` Also, ensure to close these apps from background processes before launching TSB.

Additional Tips

Ensure you are using a compatible operating system (latest Windows or macOS).
Contact Talview Support with a screenshot of the error screen and details of the software running on your system.

How to resolve Installation issues with TSB?Why do browser extensions interfere with the Secure Browser?

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What Causes the Restricted Software Error in TSB?

✅ Common Issues and Fixes

Additional Tips

​✅ Common Issues and Fixes

​Additional Tips

✅ Common Issues and Fixes

Additional Tips