Why does TSB show blank screen? - Talview Docs

If the Talview Secure Browser (TSB) opens but shows a blank screen or gets stuck while loading, it can stop you from starting your test or interview. This usually happens due to display settings, outdated system files, or blocked access.

✅ Common Causes and Fixes

What Might Be Wrong	What You Can Do
Low system memory or slow boot	Restart your device and try opening TSB again after 1–2 minutes.
TSB is not installed properly	Uninstall TSB, then download the latest version and reinstall it.
Black screen caused by antivirus	Open your antivirus and allow TSB/Talview Secure Browser in the list of trusted apps. .
System graphics driver needs update	Update your Windows/macOS to the latest version and restart.
Display scaling or resolution issues	Right-click on desktop → Display Settings → Set scale to 100% and resolution to Recommended.
Multiple screens or display drivers	Disconnect external monitors and use only your main screen for the test.

Additional Tips

Make sure your system meets the TSB Requirements
Fully restart your computer before retrying
If the screen is still blank after loading, wait 1–2 minutes and don’t press any keys

🌐 Final Check: Try a Fresh Launch

Before retrying:

Fully close TSB
Disconnect all external displays or devices
Right-click the TSB icon → Run as Administrator (on Windows)

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