The Talview Secure Browser (TSB) provides a secure, controlled environment for online assessments by restricting access to unauthorized applications and ensuring test integrity. If the Secure Browser isn’t installed properly, candidates may face issues launching or attending exams. This guide explains how to download, install, and troubleshoot TSB on macOS devices.
Where to Download
You can download the official Talview Secure Browser from the following source:
🔗 Download Secure Browser for macOS (.dmg)
- Ensure you download the macOS
.dmg version.
- TSB is also available for Windows via the Windows Store if supported in your region.
- Avoid using third-party or copied installers.
Secure Browser Availability
- Supported OS: Windows, macOS
- Not supported on Linux — Linux users must use standard browser-based assessments (non-SB mode).
How to Install the Secure Browser
- Download the
.dmg file from the official Talview link.
- Open the
.dmg file and drag the Talview Secure Browser into your Applications folder.
- Launch the Secure Browser and allow any permission prompts for Camera, Microphone, and Screen Recording.
- Open your assessment link (from your email) within the Secure Browser to start the test.
If your device is organization-managed, coordinate with your IT team to allow installation and permissions.Admin privileges are required to install or auto-update the Secure Browser.
Granting Device Permissions (macOS)
The Secure Browser requires permission to access Camera, Microphone, and Screen Recording.
- Open System Settings → Privacy & Security → Camera / Microphone / Screen Recording.
- Turn On access for Talview Secure Browser.
- Restart the browser and reattempt the test.
Failure to grant permissions will prevent exams from launching successfully.
Device and Network Prerequisites
Minimum System Requirements for Mac
| Component | Minimum Requirement | Recommended Specification |
|---|
| Operating System | macOS 12.6.7+ | Latest macOS build |
| RAM | 4 GB (2 GB free) | 8 GB (4 GB free) |
| Processor | Apple M1 2.0 GHz+ | Apple M1+ 2.5 GHz+ |
| Graphics | 512 MB internal | 1 GB internal / 1.5 GB external |
| Disk Space | 10 GB free | 20 GB free |
| Camera & Mic | HD webcam (15fps, 320×240), microphone | Full HD webcam, noise-cancelling mic |
| CPU Idle Usage | Below 30% before launch | Below 15% for smooth proctoring |
| Power Backup | Recommended | UPS for extended live proctoring |
Network & Bandwidth Requirements
| Use Case | Low Bandwidth Mode | Minimum Requirement | Recommended Requirement |
|---|
| Recorded / Live Proctoring | Lesser FPS | 200 Kbps | 5 Mbps |
| Secondary Camera (if used) | — | 200 Kbps | 5 Mbps |
| Latency | — | — | < 80ms |
| Jitter | — | — | < 20ms |
| Packet Loss | — | — | 0% |
| Connection Type | Wi-Fi acceptable | Wi-Fi acceptable | Ethernet preferred |
Disable VPNs and background downloads.
How to Exit the Secure Browser
After submitting your test:
- macOS: Press Command (⌘) + Q to exit the Secure Browser.
If you run into issues and need to close the Secure Browser, you can reopen the assessment using the same code you received in the email.
Common Error States and How to Resolve
| Issue / Error Message | Possible Cause | Resolution |
|---|
| Installer won’t open | Gatekeeper blocking app | Right-click → Open, confirm prompt |
| SB crashes mid-test | High CPU/RAM usage, background apps | Close unnecessary apps, restart system, relaunch SB |
| Blank Screen / Launch Failure | Poor network, VPN, blocked ports | Use Ethernet, disable VPN, retry |
| Update Required | Outdated Secure Browser | Click “Update” when prompted |
| Restricted Software Detected | Unsupported apps (Zoom, OBS, screen capture) | Close blacklisted apps and relaunch SB |
| Multiple Monitors Detected | More than one display connected | Disconnect extra monitors, restart SB |
| Screen Recording Detected | Active screen capture / recording tool | Close recording tools, restart SB |
| SB won’t install on managed Mac | Admin lockout or group policy | Use personal device or contact IT team |
Best Practices for Smooth Assessments
- Restart your Mac and close unnecessary apps (Zoom, Teams, browsers) before launching SB.
- Use a wired (Ethernet) connection for stable video streaming.
- Secure Browser checks for updates automatically at each launch.
- To ensure a smooth process, make sure to check Pre-Requisites for Online Assessment : Support Center before your session.
- Candidates should launch SB at least 15–20 minutes before the scheduled test time.
By ensuring your device meets all prerequisites and following the above installation and troubleshooting steps, you can avoid last-minute technical issues and have a seamless testing experience on Talview Secure Browser for macOS.
