Why did TSB crash or close?

If the Talview Secure Browser (TSB) crashes or closes unexpectedly during your test or interview, it may interrupt the session or result in auto-submission. This can happen due to system limitations, background conflicts, or security software interference.

✅ Common Causes and Fixes

What Might Be Wrong	What You Can Do
System resources (RAM/CPU) are maxed out	Close all other applications before launching TSB. Avoid running screen recorders, IDEs, or browsers.
Antivirus or firewall force-closes TSB	Allow TSB.exe or Talview Secure Browser through your firewall/antivirus.
System auto-sleep or screen timeout is triggered	Set your power settings to “Never sleep” and disable screen savers during the session.
OS or driver issues	Ensure Windows/macOS is up to date. Restart your device before the test to apply pending updates.
Corrupted TSB installation	Reinstall TSB using the official download link from your test invitation.
External devices interfere	Disconnect any external displays or input devices (e.g., game controllers, docking stations).

Additional Tips

Review the System Requirements for TSB: Ensure your device meets the necessary specifications for running the Talview Secure Browser.
See our guide on Allowing TSB in Antivirus & Firewall: Learn how to configure your security settings to prevent interference with TSB.
Reinstall using the Latest TSB Version: Download and install the most recent version of the Talview Secure Browser to ensure optimal performance.

🌐 Final Check: Prepare for Re-Launch

Before you relaunch TSB or resume the test:

Restart your computer to clear temporary glitches
Make sure your battery is charged or the device is plugged in
Close all apps except TSB

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System Diagnostics

Why did TSB crash or close?

✅ Common Causes and Fixes

Additional Tips

🌐 Final Check: Prepare for Re-Launch

​✅ Common Causes and Fixes

​Additional Tips

​🌐 Final Check: Prepare for Re-Launch

✅ Common Causes and Fixes

Additional Tips

🌐 Final Check: Prepare for Re-Launch