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If the Talview Secure Browser (TSB) fails to launch, crashes, or shows permission errors, the issue may be caused by active browser extensions. Extensions like ad blockers, VPNs, password managers, or screen recording tools can conflict with system checks or block access to the camera, mic, or secure features. This can result in missed sessions or test disqualification. Here’s what you can check to fix it.

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✅ Common Issues and Fixes

What Might Be WrongWhat You Can Do
Extensions are blocking camera/mic accessDisable all active browser extensions before launching TSB
Ad blockers are interferingTemporarily turn off ad blockers (e.g., uBlock, AdBlock, Ghostery)
VPN, proxy, or security plugins runningTurn off browser-based VPN/proxy extensions before test
Password managers or autofill tools pop upDisable tools like LastPass, Bitwarden, or browser password prompts
Extensions continue to run in backgroundUse a browser profile with no extensions, or try private/incognito mode

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Additional Tip

To disable extensions:
  • On any browser: Open Settings or Preferences → Navigate to Extensions/Add-ons Toggle off all extensions before starting your test
  • Or use Private/Incognito Mode: Most browsers block extensions by default in this mode
  • Restart your browser and relaunch the secure browser from your test link

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🌐 Final Check: Launching TSB

Before entering the test:
  • Ensure no extensions are running in your other browsers.
  • Fully close all regular browser windows
  • Launch TSB from the provided link or shortcut without any browsers running