How to resolve connection failure error? - Talview Docs

If your system check shows a “Connectivity: Failed” status, your device is unable to reach Talview’s servers. In this article, we’ll guide you through common causes and solutions to resolve connectivity issues and ensure a smooth session.

✅ Common Causes and Fixes

What Might Be Wrong	What You Can Do
Your internet is slow or unstable	Restart your modem/router. If possible, switch to a wired (LAN) connection.
Weak Wi-Fi signal	Move closer to your router or change to a stronger network.
VPN or proxy is interfering	Disable VPN/Proxy and try again.
Using a school or office network	Contact your IT team to whitelist Talview domains or use a personal hotspot.
Multiple background apps	Close apps like video streaming, cloud backups, or downloads.
Your browser is outdated	Update to the latest version of Google Chrome, Microsoft Edge, Safari or Firefox
Security software is blocking access	Temporarily disable or allow Talview through your firewall/antivirus. Ask IT for help if needed.

🌐 Final Check: Test Your Internet

Before reattempting your test/interview, make sure your connection is strong. 👉 Run a Network Speed Test Still facing issues? Try these:

Check this guide: Troubleshoot VPN/Proxy Issues
Review our Firewall and Network Setup Guide
Confirm your Browser & Device Compatibility

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