Skip to main content
Attendees may experience device disconnection issues during their proctored assessment session, which can interrupt their test. Device disconnection means that the system has lost a required connection with one or more of your devices or components (primary laptop/desktop, secondary mobile camera, network, or secure browser), causing your assessment window, proctoring feed, or checks to stop or exit unexpectedly. This article helps attendees troubleshoot and resolve device disconnection issues that occur during their proctored test session, allowing them to resume their assessment without losing progress.

​
🔎 Troubleshooting Common Issues

​
Additional Tips

  • Use recommended browsers: Ensure you’re using a supported browser (Chrome, Firefox, Edge) or Talview Secure Browser (When recommended) for the best experience.
  • Check system requirements: Verify that your device meets Talview’s minimum system requirements before starting the test.
  • Keep backup connectivity ready: Have a mobile hotspot or alternative internet connection available as a backup in case your primary connection fails.
  • Monitor network stability: Before starting your test, run a speed test to ensure your connection is stable (minimum 2 Mbps upload/download recommended).
  • Contact support immediately: If disconnection issues persist, contact your test administrator or Talview support with your candidate ID and details of the issue so they can assist you or extend your test time, as per allowed rules.