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Attendees may experience device disconnection issues during their proctored assessment session, which can interrupt their test. Device disconnection means that the system has lost a required connection with one or more of your devices or components (primary laptop/desktop, secondary mobile camera, network, or secure browser), causing your assessment window, proctoring feed, or checks to stop or exit unexpectedly. This article helps attendees troubleshoot and resolve device disconnection issues that occur during their proctored test session, allowing them to resume their assessment without losing progress.

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🔎 Troubleshooting Common Issues

What might be wrongHow to fix it
Unstable internet connectionCheck your internet connection strength and switch to a more stable network if possible.
If using Wi-Fi, move closer to the router or connect via an ethernet cable for a more reliable connection.
Run a speed test
Browser crashed or frozeRefresh the browser page or restart your browser. If using Talview Secure Browser (TSB), close and relaunch the application.
Your progress should be saved, and you can resume the test.
Device battery died or power interruptionCharge your device and restart it.
Once powered on, return to the assessment link to resume your session.
Ensure your device is plugged in or fully charged before continuing.
Camera or microphone access revokedCheck your browser or device settings to ensure camera and microphone permissions are still granted to Talview.
Re-enable permissions if they were accidentally disabled.
Screen sharing stoppedIf screen sharing was stopped, restart screen sharing when prompted.
You can resume the exam without redoing pre-checks, regardless of how many times screen sharing is stopped.
Device overheating or performance issuesClose unnecessary applications and browser tabs to reduce device load.
Allow your device to cool down if overheating. Ensure you’re using recommended device specifications for optimal performance.
Session timeout due to inactivityReturn to the assessment link and log back in using your credentials.
Your session should resume from where you left off unless the maximum time allowed has expired.
Secondary device (mobile) disconnectedIf using a secondary device for proctoring, check that it remains connected and the Talview Candidate app is still running.
Reconnect the device by scanning the QR code again if needed.

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Additional Tips

  • Use recommended browsers: Ensure you’re using a supported browser (Chrome, Firefox, Edge) or Talview Secure Browser (When recommended) for the best experience.
  • Check system requirements: Verify that your device meets Talview’s minimum system requirements before starting the test.
  • Keep backup connectivity ready: Have a mobile hotspot or alternative internet connection available as a backup in case your primary connection fails.
  • Monitor network stability: Before starting your test, run a speed test to ensure your connection is stable (minimum 2 Mbps upload/download recommended).
  • Contact support immediately: If disconnection issues persist, contact your test administrator or Talview support with your candidate ID and details of the issue so they can assist you or extend your test time, as per allowed rules.