Why is my speed test result different from other speed tests?

What Might Be Wrong	How to Fix It
Other speed tests connect to a server close to you	Most speed test websites measure your connection to the nearest server, which usually gives the fastest result. Our test checks your connection to the servers your exam actually runs on, which may be farther away. A different result is normal and doesn’t mean anything is wrong with your internet.
Your connection is fast but not steady	Our test also checks how stable your connection is, not only how fast it is. Wi-Fi signals can drop and recover from moment to moment. If you can, connect your device to your router with a cable, or move closer to your router, then run the test again.
A VPN or proxy is slowing your connection	VPNs and proxies route your traffic through another location, which can make the connection to our servers slower. Turn off any VPN or proxy and run the test again.
Other devices or apps are using your internet	Streaming, downloads, video calls, and cloud backups on your network can slow your connection during the test. Pause these and close apps you don’t need, then run the test again.
Your network limits certain connections	Some office, school, or public networks restrict connections to outside services. If you’re on one of these networks, try a personal home network or a mobile hotspot instead.

What Might Be Wrong

How to Fix It

Other speed tests connect to a server close to you

Most speed test websites measure your connection to the nearest server, which usually gives the fastest result.
Our test checks your connection to the servers your exam actually runs on, which may be farther away.
A different result is normal and doesn’t mean anything is wrong with your internet.

Your connection is fast but not steady

Our test also checks how stable your connection is, not only how fast it is. Wi-Fi signals can drop and recover from moment to moment. If you can, connect your device to your router with a cable, or move closer to your router, then run the test again.

A VPN or proxy is slowing your connection

VPNs and proxies route your traffic through another location, which can make the connection to our servers slower. Turn off any VPN or proxy and run the test again.

Other devices or apps are using your internet

Streaming, downloads, video calls, and cloud backups on your network can slow your connection during the test. Pause these and close apps you don’t need, then run the test again.

Your network limits certain connections

Some office, school, or public networks restrict connections to outside services. If you’re on one of these networks, try a personal home network or a mobile hotspot instead.

Additional tips

To check the internet speed recommended for assessments and interviews, see What are the recommended bandwidth and latency?
A speed test warning is only a warning. You can still start your exam, but a stronger connection helps your video and audio run smoothly throughout.
Run the speed test at the same time of day you plan to take your exam, since internet speeds can change during busy hours.
If the warning keeps appearing after trying these fixes, contact your recruiter or exam coordinator before your exam starts.
If your system check shows Connectivity: Failed, your device can’t reach our servers. See How to resolve connection failure error before starting your exam.

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Why is my speed test result different from other speed tests?

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