Skip to main content

Documentation Index

Fetch the complete documentation index at: https://docs.talview.com/llms.txt

Use this file to discover all available pages before exploring further.

If your assessment or interview session suddenly freezes, ends, or logs you out, a network drop may be interrupting your connection. Even brief connectivity losses can disrupt live sessions, cause loss of progress, or trigger automatic logouts in proctored environments. In this article explains how even brief connectivity losses can disrupt live sessions, cause loss of progress, or trigger automatic logouts in proctored environments.

​
✅ Common Causes and Fixes

What Might Be HappeningWhat You Can Do
Weak or unstable Wi-Fi connectionUse a wired (LAN) connection for better stability, if possible
Mobile hotspot signal fluctuatesSwitch to a broadband network
Router temporarily dropped signalRestart your modem/router, wait 2 minutes, then reconnect
Internet used by multiple people or devicesAsk others to pause heavy internet usage (streaming, downloads) during your session
Power-saving or auto-sleep settings disrupt networkTurn off battery saver or auto-sleep modes on your device and router

​
⚠️ Signs You’re Experiencing Network Drops

Run a Network Speed Test to ensure your connection is stable. You may be facing intermittent disconnections if:
  • Your session freezes and resumes or ends abruptly
  • You’re logged out without warning
  • The “Connectivity” status in System Check keeps changing
  • You see “Reconnecting…” messages during a live interview

​
🛠️ How to Prevent Session Crashes?

To stay connected throughout your session, try the following:
  • Use a wired Ethernet connection instead of Wi-Fi
  • If on Wi-Fi, sit close to the router for the strongest signal
  • Disable background apps and updates on your device
  • Turn off auto-sleep on your computer and hotspot device
  • Keep your device plugged in and fully charged
  • Avoid switching networks mid-session (e.g., between Wi-Fi and mobile data)

​
🔁 If a Session Crashes…

If your session gets disconnected:
  • Check your network connection and do a network speed test if needed.
  • Try reconnecting immediately using the same link
  • If prompted, resume from where you left off
  • If unable to rejoin, take a screenshot of the error and your network speed test
Then, reach out to Talview Support for assistance.

​
📚 Related Articles