Packet loss happens when data packets traveling between your device and Talview servers don’t reach their destination. Even small packet loss can cause video freezes, audio cutouts, or lag during your assessments or interviews. In this article, we’ll cover common causes and steps to fix packet loss for a smooth session.Documentation Index
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✅ Common Causes and Fixes
| What Might Be Wrong | What You Can Do |
|---|---|
| Weak or unstable internet | Switch to a wired (LAN) connection. Restart your modem/router. |
| Wi-Fi interference or distance | Move closer to your router or switch to a more reliable network. |
| Too many devices on your network | Limit the number of users or pause heavy downloads/streams during your session. |
| Background applications using bandwidth | Close apps like Google Drive sync, Zoom, streaming platforms, or large downloads. |
| Outdated network drivers | Update your device’s Wi-Fi/network adapter drivers. |
| ISP-level issues | Contact your Internet Service Provider with speed test and packet loss data. |
⚠️ How to spot Packet loss?
You may be experiencing packet loss if:- Video freezes or stutters during your session
- Audio cuts in and out or lags behind
- System check shows low bandwidth or intermittent connectivity
🌐 Final Check: Test for Packet Loss
- Before rejoining your test or interview: Run a Speed and Packet Loss Test
- Check for latency, jitter, and packet loss percentage.
- Even small losses (2–5%)can impat video or audio