Why is packet loss affecting my video or audio? - Talview Docs

Packet loss happens when data packets traveling between your device and Talview servers don’t reach their destination. Even small packet loss can cause video freezes, audio cutouts, or lag during your assessments or interviews. In this article, we’ll cover common causes and steps to fix packet loss for a smooth session.

✅ Common Causes and Fixes

What Might Be Wrong	What You Can Do
Weak or unstable internet	Switch to a wired (LAN) connection. Restart your modem/router.
Wi-Fi interference or distance	Move closer to your router or switch to a more reliable network.
Too many devices on your network	Limit the number of users or pause heavy downloads/streams during your session.
Background applications using bandwidth	Close apps like Google Drive sync, Zoom, streaming platforms, or large downloads.
Outdated network drivers	Update your device’s Wi-Fi/network adapter drivers.
ISP-level issues	Contact your Internet Service Provider with speed test and packet loss data.

⚠️ How to spot Packet loss?

You may be experiencing packet loss if:

Video freezes or stutters during your session
Audio cuts in and out or lags behind
System check shows low bandwidth or intermittent connectivity

🌐 Final Check: Test for Packet Loss

Before rejoining your test or interview: Run a Speed and Packet Loss Test
Check for latency, jitter, and packet loss percentage.
Even small losses (2–5%)can impat video or audio

Still experiencing disruptions? Try these:

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