Supported Browsers and Versions

If your test does not load correctly or certain features are unavailable, the issue is often related to the browser you are using on your primary (laptop/desktop) or secondary device (mobile phone/tablet). Unsupported, outdated, or restricted browsers can block access to the test or interfere with critical functions such as camera, microphone, QR-code linking, and secondary camera streaming. In this article, you’ll learn which browsers and versions are supported on desktop and mobile devices, common browser-related issues, and how to verify that your setup meets the requirements, especially when a mobile phone is used as a secondary camera.

✅ Common Causes and Fixes

What might be wrong	What you can do
Using an unsupported browser	Switch to one of the supported browsers listed below
Browser version is outdated	Update the browser to the latest available version
Browser running in compatibility or legacy mode	Disable compatibility settings and use standard mode
Using a mobile in-app browser (email or social apps)	Open the test or QR link directly in Chrome (Android) or Safari (iOS)
Using restricted browsers (Opera, Brave, Internet Explorer)	These are not supported—use Chrome, Firefox, or Edge
Secondary device browser not supported	Ensure your mobile phone uses a supported browser and is not in private or in-app mode

✅ Supported Browsers (Desktop)

Use the latest stable version of any of the following:

Google Chrome (Recommended)
Mozilla Firefox
Microsoft Edge (Chromium-based)

Unsupported browsers include Internet Explorer, Opera, Brave, and heavily customized Chromium builds.

Desktop Browser Compatibility Status

Browser	Passed (✅)	Warning (⚠️)	Failed (❌)
Chrome	Version 114+, all permissions enabled	Version 100–113 or key permissions blocked	< 100 or modified builds
Firefox	Version 102+, WebRTC and mic/cam enabled	Version 90–101, minor permission issues	< 90, WebRTC missing, private mode
Edge	Version 114+ (Chromium)	Version 100–113 or enterprise restrictions	Legacy Edge or < 100

📱 Supported Mobile Browsers

If your assessment requires a secondary camera, your mobile phone browser must also meet compatibility requirements. The secondary device is used to stream your environment and must remain connected throughout the session.