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Documentation Index

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The Interviewing Platform enables interviewers to connect with candidates instantly through its built-in VoIP (Voice over Internet Protocol) feature. This eliminates the need for external phones or apps, allowing direct communication within the platform. This feature is primarily used when candidates join interviews late, allowing interviewers to quickly follow up and ensure participation. By enabling personal, trackable communication, VoIP helps streamline coordination and enhance the overall candidate experience.

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Steps to Make a VoIP Call

1. Initiate the Call From the live interview interface, select the Call option. You can place the call directly within Platform, no external phone or app required. 2. Confirm to Proceed When ready, click “Yes, Call” in the confirmation dialog box. The system will begin the call using secure VoIP technology. 3. Connection Process The system waits for the candidate to answer and then establishes a secure audio connection through the Platform. 4. During the Call Once connected, both parties can communicate freely. Personal numbers remain hidden, and the call is automatically recorded (if enabled). 5. Ending the Call Click End Call when finished. Depending on your setup, call details such as time, duration, and status may be logged for internal review.

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Benefits of VoIP Calling from platform

  • Integrated Workflow: No external applications or devices required.
  • Time Efficiency: Quickly connect with candidates during or before scheduled interviews.
  • Privacy Protection: Both candidate and recruiter contact details remain confidential.
  • Improved Documentation: Recording and transcripts support better evaluation and review.
  • Enhanced Collaboration: Call insights can be shared across hiring teams for unified decision-making.

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Additional Tip

Use the VoIP call feature a few minutes before each scheduled interview to remind candidates and confirm readiness. This simple step can reduce no-shows and improve the overall interview experience.