Camera & Microphone
Secondary Camera Disconnecting Mid-Test – How to Reconnect Without Failing
🚫 Secondary Camera Got Disconnected Mid-Test?
During assessments and interviews, your secondary camera (usually a mobile or tablet) might be used for side or rear view monitoring. If it gets disconnected mid-test, it may raise alerts or pause the session. But don’t worry - you can reconnect quickly without failing the test.✅ Common Causes and Fixes
| What Might Be Wrong | What You Can Do |
|---|---|
| Phone moved or app/browser closed | Keep your phone fixed in one position. Avoid switching apps or locking the screen. |
| Weak Wi-Fi signal on phone | Move your phone closer to the Wi-Fi router or switch to mobile data. |
| Battery drained | Always keep your phone plugged in during the test. Avoid battery saver mode. |
| Screen timeout or display off | Set phone display to stay on or disable screen timeout for the test duration. |
| Browser crashed or refreshed | Reopen the QR link shown on the screen |
| VPN or security app interfered | Turn off VPN or disable any security app temporarily during the test. |
📚 Additional Troubleshooting
To reconnect quickly:- On your mobile device, open the original camera sync link by scanning the QR code.
- If it fails, try opening the link in Incognito mode
- Make sure the camera is positioned correctly and browser permissions are allowed
- Do not press back or refresh once it reconnects
🌐 Final Check: Ensure Stability
Once reconnected:- Secure the phone in place using a stand or prop
- Ensure the video feed is active — your face and workspace should be clearly visible
- Keep your phone on silent and avoid touching it again
🆘 Need More Help?
If you’re unable to reconnect your secondary camera:- Don’t panic — continue with the test using your primary device
- Immediately contact Talview Support with your test link, email ID, and mention the issue