✅ Common Causes and Fixes
| What Might Be Wrong | What You Can Do |
|---|---|
| OS-level privacy settings are blocking access | On Windows: Go to Settings > Privacy > Camera/Microphone > Allow access for apps and browser. On Mac: Go to System Settings > Privacy & Security > Camera/Microphone > Allow access for Chrome or Safari. |
| Hardware access is disabled globally | Make sure Camera access and Microphone access toggles are turned ON in system settings. |
| Using an external device that isn’t selected | In browser settings, choose the correct external camera/mic from the dropdown. |
| Other apps are locking the camera/mic | Fully close apps like Zoom, Skype, Teams, OBS, or virtual camera tools. |
| Device driver issue (Windows only) | Update your camera/mic drivers through Device Manager. |
| Work laptop with IT restrictions | If using a company-issued laptop, camera/mic access may be restricted by IT policies. Contact your IT administrator to enable camera and microphone access for your browser or test application. |
- Check This Windows Camera/Mic Access Guide
- For Mac Apple Privacy Permissions Help
✅ Final Check: Confirm Device-Level Permissions
Before retrying your test:- Confirm that system-level permissions are enabled for your browser
- Ensure no other app is using the camera or mic
- Run a device test