Your camera may not be detected due to several reasons. Let’s walk through possible causes and quick fixes.Completing these steps in advance can help prevent disruptions during the test or interview process.
What might be wrong | What you can do |
---|---|
Camera not properly connected | Ensure your external camera is securely plugged into your computer and powered on. |
Conflicting applications using the camera | Close apps like Skype, Zoom, or messaging apps. Check background processes via Task Manager (Windows) or Activity Monitor (Mac). |
Browser permissions not set to allow camera access | Update camera permissions in your browser. Click Device Compatibility* to enable camera permissions. |
Browser page not updated after setting permissions | Perform a hard reload: Ctrl + Shift + R or Shift + F5 (Windows); Command + Shift + R (Mac). |
Outdated camera drivers | Update your camera drivers to the latest version. |
Browser issues | Restart your browser. |
Camera hardware malfunction | Test your camera in another application to ensure it is functioning properly. |
System permissions not set to allow camera access to browser | Update camera permissions in your system |