📷No camera detected troubleshooting steps

✅Common causes and fixes

What might be wrongWhat you can do
Camera not properly connectedEnsure your external camera is securely plugged into your computer and powered on.
Conflicting applications using the cameraClose apps like Skype, Zoom, or messaging apps. Check background processes via Task Manager (Windows) or Activity Monitor (Mac).
Browser permissions not set to allow camera accessUpdate camera permissions in your browser. Click Device Compatibility* to enable camera permissions.
Browser page not updated after setting permissionsPerform a hard reload: Ctrl + Shift + R or Shift + F5 (Windows); Command + Shift + R (Mac).
Outdated camera driversUpdate your camera drivers to the latest version.
Browser issuesRestart your browser.
Camera hardware malfunctionTest your camera in another application to ensure it is functioning properly.
System permissions not set to allow camera access to browserUpdate camera permissions in your system

🆘 Need More Help?

If you’re still facing issues:
  • Take a screenshot of error on the screen.
  • Contact Talview Support with a short description of the issue and the steps you’ve tried
We’ll help you resolve it as quickly as possible.