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This article explains how coordinators reschedule a candidate’s booking for an individual assessment (or, at the enrollment level, where necessary) using the Talview Coordinator Console, including where to open the reschedule action and how to pick a different slot for the affected step.

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Step-by-Step Guide

Image 1. Open the Exams list and select the exam
  • From the dashboard, open the Exams list view.
  • Locate the exam row for the exam containing the candidate’s enrollment.
  • Click the exam row to open the exam details screen.
2. Reschedule a booking at the step level
  • Open the assessment tab for the specific step (for example, Reading & Listening or Speaking).
  • Locate the candidate time slot for that assessment step.
  • Click on the candidate time slot
  • Locate the candidate name
  • Click the ellipsis (more actions) on the candidate’s row and select Reschedule booking.
  • Choose a new available slot (date/time) for that exam step from the slot picker and confirm the change.
3. Reschedule entire enrollment (where necessary)
  • If enrollment-level reschedule is needed for the tenant, open the Enrollments tab.
  • Click the ellipsis on the specific candidate row and select Reschedule booking
  • Select new slots for the required assessments
4. Verify the reschedule
  • Confirm the candidate’s assigned slot and center update in the step tab and the Enrollments list.
  • Check booking and capacity values to ensure the new slot allocation is reflected.
Additional tips
  • Confirm whether you’re rescheduling a step or the entire enrollment, and confirm the candidate’s availability/time zone.
  • Verify slot duration and step spacing to avoid conflicts with other exam steps.
  • Check mapped center capacity and ensure approved accommodations transfer to the new slot.
  • Use search/filters to find and compare available slots before confirming.