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This article explains how coordinators cancel a candidate’s booking at either the full-enrollment level or for an individual assessment from the Talview Coordinator Console, including where to find the cancel action and what to verify after cancellation.

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Step-by-Step Guide

1. Open the Exams list and select the exam
  • From the dashboard, open the Exams list view.
  • Locate the exam row for the exam containing the candidate’s enrollment.
  • Click the exam row to open the exam details screen.
2. Cancel the full enrollment (all steps)
  • Click the Enrollments tab to view candidate rows.
  • Locate the candidate row you want to cancel.
  • Click the ellipsis (more actions) on the candidate row and select Cancel booking to cancel the entire enrollment.
3. Cancel a single exam step for a candidate
  • Open the assessment tab for the specific step (for example, Reading & Listening or Speaking).
  • Locate the candidate time slot for that assessment step.
  • Click on the candidate time slot
  • Locate the candidate name
  • Click on the ellipsis (more actions) on the candidate’s row in the step tab and select Cancel booking to cancel only that step.
4. Confirm cancellation
  • Verify the candidate’s enrollment or step status updates (for example, to Canceled) in the Enrollments or assessment tab.
  • Confirm any center assignments or capacity counters reflect the cancellation.
Additional Tips
  • Confirm scope (full enrollment vs. single step) before you cancel.
  • Verify candidate, tenant, and time‑zone details to avoid timing mistakes.
  • Check accommodations and ensure assigned centers receive any required updates.