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The session video player is dedicated tool for reviewing completed proctored sessions. It brings together the candidate’s camera feeds, screen recording, and review tools in one place. You can access it directly from the session summary report. This FAQ is a quick reference for understanding the video player’s features and how to use them during a review.

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1. Session playback

Q1. What is the video player? The video player is a dedicated view for reviewing a completed proctored session. It shows the candidate’s camera feeds and screen share alongside tools that let you flag, acknowledge, and dismiss incidents. You can open it from the session summary report. Q2. What are the three streams shown in the session playback? The session playback shows three streams:
  • Primary camera: the candidate’s face during the session.
  • Secondary camera: the candidate’s surrounding environment.
  • Screen share: everything displayed on the candidate’s screen.
You can review each stream independently to get a full picture of what the candidate was doing. Q3. What does the timeline in the session playback show? The timeline gives you a visual overview of the entire session. It includes three elements:
  • Progress bar: shows where you are in the playback.
  • Audio waveform: highlights periods when audio was detected.
  • Colored incident markers: pinpoint moments where incidents were flagged, color-coded by severity.
Use the timeline to spot areas of interest and jump directly to them. Q4. What do the colored incident markers on the timeline mean? The markers are color-coded by severity:
  • 🔴 Red: high severity
  • 🟠 Orange: medium severity
  • 🟡 Yellow: low severity
Use these colors to prioritize which incidents to review first before diving into the timeline. Q5. What’s the difference between session playback and activity playback? They serve different purposes:
  • Session playback shows the candidate’s camera feeds and screen share alongside the incident timeline. Use this to review flagged events in context.
  • Activity playback shows a detailed replay of what the candidate did on their screen during the session. Use this when you need to verify whether they accessed unauthorized content, switched tabs, or interacted with restricted applications.
Q6. What does “Feed unavailable” mean on a stream? It means the recording for that stream wasn’t captured or isn’t accessible for this session. When this happens, review the remaining available streams and note the missing feed when making your determination.

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2. Activity playback

Q1. What is an Activity playback? The Activity Playback tab provides a complete replay of the candidate’s on-screen activity during the session. It captures every interaction on the candidate’s screen, allowing reviewers to verify whether the candidate accessed unauthorized content, switched between applications, or interacted with anything outside the exam environment. Q2. What does the “Skip inactive” toggle do? The Skip Inactive toggle automatically skips periods where there was no mouse or keyboard activity on the candidate’s screen. It helps you get through the recording faster without missing anything relevant.

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3. Side panes

Q1. What panes are available in the video player? The video player includes the following panes:
  • Rules pane: shows the rules that applied to this session.
  • Candidate details pane: displays the candidate’s profile and session information.
  • Onboarding checks pane: summarizes the checks completed during the candidate’s onboarding.
  • System overview pane (left strip): shows an overview of the candidate’s system and environment.
  • Candidate chat pane: shows the conversation history between the candidate and proctor.
  • Flagged incidents panel (right strip): lists all incidents flagged during the session.
Q2. What is the incidents panel? The Incidents panel is a consolidated list of all incidents flagged during the session, grouped by severity. You can review each incident here and take actions like acknowledging or dismissing them. Q3. Why is the candidate chat read-only in the video player? The chat pane shows the conversation history from the completed session. Because the session has ended, you can’t send new messages. It’s available for reference only.

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4. Review actions

Q1. What’s the difference between acknowledging and dismissing an incident?
  • Acknowledging confirms the incident is valid and has been noted.
  • Dismissing marks it as a false positive or resolved. You’ll need to provide a reason when dismissing.
Q2. What’s the difference between a red dot and a blue dot on an incident event?
  • 🔴 Red dot: the event was generated automatically by the system.
  • 🔵 Blue dot (with a Reviewer tag): the event was manually added by a proctor or reviewer.
Q3. Why aren’t my review changes showing in the report yet? Your changes are saved, but won’t appear in the report until you click Recalculate Risk Index and confirm. This gives you a chance to review everything before the report is updated. Q4. What happens when I click Recalculate Risk Index? This is the final step in the review process. When you confirm, all staged changes are committed and the session’s outcome rating in the report is updated. You can’t make further edits after confirming. Q5. Can I undo my review after submitting? No. Once you confirm Recalculate Integrity Outcome, the review is final and no further edits can be made. Q6. What’s the difference between reporting a new incident and adding an event to an existing incident?
  • Reporting a new incident creates a brand-new entry in the Incidents panel.
  • Adding an event to an existing incident adds more detail to an incident that already exists.
Q7. Where does a manually reported incident appear after I submit it? It appears as a new entry in the Incidents panel. It appears in the report once you finalize your review by clicking Recalculate Integrity Outcome.