Why is the reminder not sent or received before interview?

🔎 Troubleshooting Common Issues

What might be wrong	How to fix it
Reminder rules not configured: The workflow may not have reminders enabled or set up for this interview type.	Go to the workflow settings and confirm that reminders are enabled. Check that the correct timing (e.g., 24 hours / 1 hour before interview) has been configured.
Candidate/Interviewer RSVP status	Check RSVP status in the interview details. Reminders are only sent to participants who have marked themselves as Tentative or have not RSVP-ed to the invite
Communication channel restrictions: SMS or email reminders may fail due to invalid contact details or blocked domains.	Confirm that candidate and interviewer emails/phone numbers are correct. Ask recipients to check spam/junk folders or SMS delivery status.
System outage or delay: Rarely, delays in Talview’s notification service or external providers (email/SMS gateway) may affect delivery.	Check Talview’s status page or contact support if multiple users report missing reminders.
Opt-out or DND enabled: For SMS reminders, recipients who opted out or have DND (Do Not Disturb) settings may not receive reminders.	Confirm with recipients if they have opted out. Suggest using an alternate channel (e.g., email).

Always schedule interviews well in advance so reminders can be queued.
Cross-check reminder delivery reports in the recruiter dashboard to confirm status.
For last-minute interviews, send manual reminders via call or email to avoid dependency on automation.
Maintain updated candidate and interviewer contact details to reduce delivery failures.

🔎 Troubleshooting Common Issues