Why are evaluations not showing under the candidate profile?

🔎 Troubleshooting Common Issues

What might be wrong	How to fix it
Evaluation form not submitted: Interviewers may have filled out the evaluation form but not clicked “Save” or “Submit.”	Remind interviewers to always click Submit after completing evaluations. Only submitted forms are stored under the candidate profile.
Pending evaluations: Some interviewers may not have completed their evaluations yet.	Check evaluation status in the workflow dashboard. Follow up with interviewers who have pending submissions.
Incorrect workflow step mapping: If the interview was scheduled under the wrong step, evaluations may not link correctly to the candidate profile.	Verify the interview was scheduled against the correct workflow step. Reschedule under the correct step if necessary.
Role or permission restrictions: Recruiters without proper access may not be able to view evaluations.	Contact your Talview admin to confirm that your role has permission to view evaluation forms.
System processing delay or outage: Rarely, there may be a delay in syncing evaluation forms to the candidate profile.	Wait a short while and refresh the page. If still missing, check Talview’s status page or contact support.
Browser or connectivity issues: Session timeouts, poor connectivity, or unsupported browsers may prevent saving.	Ask interviewers to use the latest Chrome/Edge browsers and ensure stable internet when submitting evaluations.

Encourage interviewers to save responses periodically during longer evaluations.
Provide interviewers with quick training on completing and submitting evaluation forms.
If evaluations are repeatedly missing, capture details (candidate name, workflow, interviewer, interview date) and share with Talview support for faster troubleshooting.

🔎 Troubleshooting Common Issues