Why is a Candidate/Interviewer unable to see the correct time zone? - Talview Docs

When candidates or interviewers are unable to see the correct time zone in Talview’s Workflow Tools platform, it can lead to confusion around scheduling, missed interviews, or incorrect availability selection. This diagnostic article will help you identify common causes and provide actionable steps to fix the issue effectively.

🔎 Troubleshooting Common Issues

What Might Be Wrong	How to Fix It
The device time zone settings (laptop, desktop, or mobile) are misconfigured.	Check and update the device’s time zone under system preferences or settings. Ensure the clock syncs automatically with the network.
The browser’s time zone is cached incorrectly or outdated.	Clear browser cookies and cache, close all sessions, and re-login. Alternatively, try accessing Talview on an incognito window.
The candidate/interviewer has manually selected a different time zone during scheduling.	Verify the selected time zone in the Talview scheduling window and re-select the correct one if needed.
Automatic daylight savings adjustment not reflected.	Refresh the page and confirm whether daylight savings has been applied. Adjust manually in device settings if required.
Conflicting meeting invites between third-party calendar (Google/Outlook) and Talview.	Cross-check if the invite sent via Talview matches the calendar’s time zone settings and update accordingly in the calendar preferences.

Additional Tips

Always advise candidates/interviewers to double-check their device and browser settings before confirming time slots.
Encourage users to log in at least once from a browser in incognito/private mode to ensure no cached time zone is interfering.
If multiple stakeholders are scheduling across regions, consider enabling a standardized display format (e.g., always showing GMT/UTC alongside local time).

⌘I