When candidates or interviewers are unable to see the correct time zone in Talview’s Workflow Tools platform, it can lead to confusion around scheduling, missed interviews, or incorrect availability selection. This diagnostic article will help you identify common causes and provide actionable steps to fix the issue effectively.Documentation Index
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🔎 Troubleshooting Common Issues
| What Might Be Wrong | How to Fix It |
|---|---|
| The device time zone settings (laptop, desktop, or mobile) are misconfigured. | Check and update the device’s time zone under system preferences or settings. Ensure the clock syncs automatically with the network. |
| The browser’s time zone is cached incorrectly or outdated. | Clear browser cookies and cache, close all sessions, and re-login. Alternatively, try accessing Talview on an incognito window. |
| The candidate/interviewer has manually selected a different time zone during scheduling. | Verify the selected time zone in the Talview scheduling window and re-select the correct one if needed. |
| Automatic daylight savings adjustment not reflected. | Refresh the page and confirm whether daylight savings has been applied. Adjust manually in device settings if required. |
| Conflicting meeting invites between third-party calendar (Google/Outlook) and Talview. | Cross-check if the invite sent via Talview matches the calendar’s time zone settings and update accordingly in the calendar preferences. |