If the interview screen shows as that the candidate didn’t join your scheduled session, it means the participant has not accessed the interview or assessment platform. This can cause delays or interruptions. Here’s how to troubleshoot and resolve the issue.Documentation Index
Fetch the complete documentation index at: https://docs.talview.com/llms.txt
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🔎Troubleshooting Common Issues
| What Might Be Wrong? | What You Can Do |
|---|---|
| The candidate may have technical difficulties joining the session. | Ask them to restart their device and try joining again. Confirm they are using the compatible browser. |
| Candidate facing network connectivity problems | Confirm they have a stable internet connection. Suggest switching to another network if possible. |
| The session started before the candidate was ready or logged in | Wait a few minutes for the candidate to join. Communicate via phone or email to confirm their status. |
| Incorrect or expired invite link or session credentials | Verify and resend the correct invite link and credentials. Double-check the candidate’s email address. |
| Scheduled time or time zone confusion | Confirm the session time and time zone with the candidate. Reschedule if needed. |
| Candidate’s device or browser security settings blocking access | Ask them to disable firewall, VPN, or restrictive browser settings temporarily. Ensure permissions for webcam and microphone are granted. |
| Email ID used to send invite is incorrect | Double-check the invite was sent to the correct email ID and resend if needed. |
| Candidate has hardware issues like webcam or microphone malfunction | Suggest they test their hardware or try joining from a different device. |
**Note: **
- Allow a short waiting window for candidates to resolve last-minute issues.
- Follow your organization’s guidelines for no-shows or rescheduling.
- Always use recommended devices, browsers, and a strong internet connection.