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Sometimes, interviewers may not receive a join notification even though the candidate has successfully joined the interview. On Talview’s Workflow Tools platform, this usually indicates a misalignment in notification settings, permissions, or technical issues. This article helps you quickly diagnose and fix the issue to ensure smooth interview coordination.

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🔎 Troubleshooting Common Issues

What might be wrongHow to fix it
Interviewer not properly mapped to the event – If the interviewer was not added or incorrectly mapped to the interview slot, the system won’t send a notification.Open the interview schedule in Workflow Tools and check the interviewer.
Re-assign or add the correct interviewer and save.
Email delivery issues or spam filtering – Sometimes, emails trigger but end up being filtered by the recipient’s mailbox.Ask the interviewer to check their spam or promotions folder.
Whitelist Talview’s notification email ID/domain to prevent future filtering.

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Additional Tips

  • Encourage interviewers to log in 10 minutes before the scheduled interview to ensure notifications trigger smoothly.
  • Remind interviewers that they can manually check their “Upcoming Interviews” section inside Workflow Tools if they suspect missed alerts.
  • Use the Notification Inbox in Talview to double-check if alerts were generated but not delivered externally.