In this article, you will find the most common causes and fixes to understand why the recording isn’t available and what you can do about it.
🔎 Troubleshooting Common Issues
| What Might Be Wrong | How to Fix It |
|---|---|
| The interview was conducted in person and wasn’t recorded | Recordings are only available for online interviews. In-person interviews aren’t recorded. Check the interview type with the recruiter to confirm whether a recording was expected. |
| The recording is still being processed | Recordings may take some time to become available after the interview is completed. Wait a few minutes and refresh your browser by pressing Ctrl + R (Windows) or Command + R (Mac) before checking again. |
| The recording wasn’t captured during the session | Technical issues during the interview session may have prevented the recording from being captured. Reach out to the recruiter to confirm whether the session was recorded successfully. |
| The page hasn’t loaded the latest data | Try refreshing your browser by pressing Ctrl + R (Windows) or Command + R (Mac) to reload the page and fetch the latest data. |
| Your browser is blocking the recording from loading | Try opening the interview details in a different browser. Chrome, Edge, or Firefox are recommended for the best compatibility. |
| A slow or unstable internet connection is preventing the recording from loading | Check your internet connection and switch to a more stable network if possible. Once reconnected, try accessing the recording again. |
| Your browser cache is causing a loading issue | Clear your browser cache by pressing Ctrl + Shift + Delete (Windows) or Command + Shift + Delete (Mac), reload the page, and try accessing the recording again. |
| The candidate had a No Show status | If the candidate didn’t attend the interview, there won’t be a recording available. Check the candidate’s participation status in the interview timeline to confirm. |
| The candidate or interviewer opted out of recording the session | For compliance reasons, candidates and interviewers have the option to decline recording during the interview session. If either party opted out, no recording will be available. Check with the recruiter to confirm whether this was the case before following up further. |
Additional Tips
- If the recording is missing for multiple candidates from the same interview session, it’s likely a session-level recording issue rather than a candidate-specific one. Flag this to the recruiter so they can investigate across all affected candidates at once.
- If the recording still isn’t available after a significant wait, reach out to the recruiter to check whether the interview platform captured the session correctly.
- Even if a recording isn’t available, you can still proceed with your evaluation using the candidate’s assessment scores, resume fitment, screening details, and any notes you may have taken during the interview.
- If the issue persists after trying all the steps above, reach out to your admin or recruiter for further assistance.