Why didn't I receive a notification about assigned candidates?

Missing a notification about candidate assignments can cause delays in your evaluation workflow, leaving candidates waiting longer than necessary. This is usually caused by a missing phone number or email configuration, a notification setting issue, or a delivery problem on Talview.
In this article, you will find the most common causes and fixes to ensure you receive assignment notifications reliably going forward.

🔎 Troubleshooting Common Issues

What Might Be Wrong	How to Fix It
The notification landed in your spam or junk folder	Check your spam or junk folder for the assignment notification email. If you find it there, mark it as Not Spam to ensure future notifications land in your inbox.
The assignment was made to a different evaluator	It’s possible the recruiter assigned the candidates to a different evaluator by mistake. Reach out to the recruiter to confirm whether the assignment was intended for you.
Your email address on your account is incorrect	If your account has an incorrect email address, notifications won’t reach you. Contact your admin to verify and update your email address if needed.
The recruiter hasn’t completed the assignment yet	The notification is only sent once the assignment is successfully completed by the recruiter. Check with the recruiter to confirm whether the assignment has been made.
Your organisation’s email server is filtering out notifications	Corporate or institutional email servers sometimes filter out automated notification emails. Check with your IT team to ensure notification emails from the platform are whitelisted.
There was a temporary notification delivery delay	Notification emails can occasionally be delayed due to server load. Wait a few minutes and check your inbox again before taking further action.
Platform-level notifications aren’t enabled for your account	Your account may not have notifications enabled. Contact your admin to confirm that notification settings are correctly configured for your evaluator account.

Additional Tips

Even if you didn’t receive a notification, you can still check your Evaluations tab directly to see if any new candidates have been assigned to you, the list updates regardless of whether the notification was delivered.
If you’re consistently missing notifications, ask your admin to review your account’s notification settings and confirm your email address is correctly registered.
If your organisation uses a corporate email domain, work with your IT team to whitelist notification emails from the platform to prevent them from being filtered out in the future.
If the issue persists after trying all the steps above, reach out to your admin or recruiter for further assistance.

⌘I

Welcome

Recruiter

Evaluator

Why didn't I receive a notification about assigned candidates?

🔎 Troubleshooting Common Issues

​🔎 Troubleshooting Common Issues

🔎 Troubleshooting Common Issues