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Being unable to view a candidate’s score report or assessment playback can hold up your evaluation and leave you without key information you need to make a decision. This is usually caused by the candidate not having completed the assessment yet, a browser issue, or a connectivity problem on Talview. In this article, you will find the most common causes and fixes to get the score report or playback loading so you can proceed with your evaluation.

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🔎 Troubleshooting Common Issues

Additional Tips
  • If the playback loads but freezes or buffers frequently, try lowering the playback quality if that option is available, or switch to a faster network connection.
  • For Ivy and async video assessments, playback processing times can vary. If the playback still isn’t available after a significant wait, reach out to the recruiter to check whether the session was recorded successfully.
  • If the score report is missing for multiple candidates in the same workflow, it may be an assessment configuration issue rather than a candidate-specific one. Flag this to the recruiter so they can investigate across all affected candidates at once.
  • If the issue persists after trying all the steps above, reach out to your admin or recruiter for further assistance.