In this article, you will find the most common causes and fixes to get your Evaluations list populated and ready to work with.
🔎 Troubleshooting Common Issues
| What Might Be Wrong | How to Fix It |
|---|---|
| No candidates have been assigned to you yet | Check with the recruiter to confirm whether any candidates have been assigned to you for evaluation. Assignments are made manually by the recruiter and you’ll receive a notification when they’re done. |
| You’re logged in with the wrong account | Make sure you’re logged in with the correct evaluator credentials. If you have multiple accounts, log out and sign back in with the right one. |
| Your evaluator role hasn’t been set up correctly | Your user account must have the Evaluator role assigned to it by an admin. If you’re unsure, contact your admin to verify your role and permissions. |
| Candidates were assigned to a different evaluator | It’s possible the recruiter assigned the candidates to a different evaluator. Reach out to the recruiter to confirm the assignment and request a reassignment if needed. |
| The page hasn’t loaded the latest data | Try refreshing your browser by pressing Ctrl + R (Windows) or Command + R (Mac) to reload the page and fetch the latest data. |
| A filter is hiding candidates from your list | Check if any filters are active on your Evaluations list. Clear all active filters and check if your candidates appear. |

