Network & Connectivity
Connectivity Failed During System Check – Troubleshooting Guide
If your system check shows a “Connectivity: Failed” status, your device isn’t able to reach Talview’s servers. This can prevent you from starting or completing your test or interview session.
🚫 Connectivity Failed – Troubleshooting Steps
✅ Common Causes and Fixes
| What Might Be Wrong | What You Can Do |
|---|---|
| Your internet is slow or unstable | Restart your modem/router. If possible, switch to a wired (LAN) connection. |
| Weak Wi-Fi signal | Move closer to your router or change to a stronger network. |
| VPN or proxy is interfering | Disable VPN/Proxy* and try again. |
| Using a school or office network | Contact your IT team to whitelist Talview domains or use a personal hotspot. |
| Multiple background apps | Close apps like video streaming, cloud backups, or downloads. |
| Your browser is outdated | Update to the latest version of Google Chrome, Microsoft Edge, Safari or Firefox |
| Security software is blocking access | Temporarily disable or allow Talview through your firewall/antivirus. Ask IT for help if needed. |
- Check this guide: Troubleshoot VPN/Proxy Issues*
- Review our Firewall and Network Setup Guide*
- Confirm your Browser & Device Compatibility*
🌐 Final Check: Test Your Internet
Before reattempting your test/interview, make sure your connection is strong. 👉 Run a Network Speed Test🆘 Need More Help?
If you’re still facing issues:- Take a screenshot of your speed test results
- Contact Talview Support with a short description of the issue and the steps you’ve tried