✅ Common Causes and Fixes
| What Might Be Wrong | What You Can Do |
|---|---|
| Using an unsupported browser | Switch to one of the supported browsers listed below. |
| Using an outdated browser version | Update your browser to the latest available version. |
| Running the browser in compatibility or legacy mode | Disable compatibility settings or use standard mode. |
| Using mobile browser not optimized for testing | Use Google Chrome or Safari on mobile. Avoid in-app or embedded browsers (e.g., in email apps). |
| Trying to access test from restricted browser (e.g., Opera, Brave, Internet Explorer) | These are not supported. Use Chrome, Firefox, or Edge. |
✅ Supported Browsers
Make sure you’re using the updated version of any of these:- Google Chrome (Recommended)
- Mozilla Firefox
- Microsoft Edge
Web Browsers
| Browser | Passed (✅) | Warning (⚠️) | Failed (❌) |
|---|---|---|---|
| Chrome | Version 114+, all permissions enabled (camera, mic, pop-ups, clipboard) | Version 100–113 or blocking key permissions | Version < 100 or heavily customized builds (e.g., Brave, outdated Chromium forks) |
| Firefox | Version 102+, with WebRTC and mic/cam access | Version 90–101, minor permission issues, outdated security patches | < 90, missing WebRTC support, permission denied, private mode usage |
| Edge | Version 114+ (Chromium-based), permissions enabled | Version 100–113 or partial compatibility (e.g., work device restrictions) | Legacy Edge (non-Chromium), < 100, missing WebRTC or enterprise lock-downs |
Mobile Browsers
| Platform | Browser | Passed (✅) | Warning (⚠️) | Failed (❌) |
|---|---|---|---|---|
| Android | Chrome | Version 114+, full-screen, mic/cam allowed | Version 100–113, background battery saver, pop-ups blocked | < 100, mic/cam blocked, restricted mode, WebView browser (not standalone Chrome) |
| iOS | Chrome (WebKit-based) | Latest iOS + Chrome (same as Safari WebKit engine), camera/mic permissions granted | Slightly outdated iOS or browser, clipboard/multimedia access limited | In-app browsers (e.g., Facebook, LinkedIn), outdated iOS, screen recording disabled |
| iOS | Safari | iOS 14.0+, camera/mic permissions granted | iOS 12–13, minor feature gaps (e.g., clipboard API, unstable WebRTC) | iOS < 12, screen sharing/mic/cam blocked, limited WebRTC support |
✅ Final Check: Confirm Your Browser
- Open your browser
- Go to https://www.whatismybrowser.com/
- Confirm the browser name and version match the supported list above
- Update if necessary