Network & Connectivity
đ« VPN Use and High Latency â What It Means and How to Fix It
If youâre seeing âHigh Latencyâ warnings or experiencing delayed audio/video during your session, or if the system check shows VPN detected, your internet connection may be rerouted or slowed downâoften due to VPN usage or network congestion. These issues can disrupt live assessments and interviews.
â Common Causes and Fixes
| What Might Be Wrong | What You Can Do |
|---|---|
| VPN or proxy is enabled | Disable VPN or proxy settings from your device or browser. Learn how*. |
| High network latency (ping >150ms) | Restart your modem/router. Switch to a wired (LAN) connection if possible. |
| Using a distant VPN server | Disconnect from the VPN or choose a server closer to your actual location. |
| Network is overloaded (home or office) | Pause large downloads, streaming apps, and cloud sync services during your session. |
| Youâre on a school/office firewall | Contact your IT team to whitelist Talview domains and ensure no proxy restrictions are applied. |
| Using a mobile hotspot or metered network | Switch to a stable broadband connection for smoother performance. |
- Disable VPN/Proxy Instructions*
- Network Setup for Talview*
- Check Browser & Device Compatibility*
đ Final Check: Test Your Latency
Before reattempting your session, test your connection health: đ Run a Speed and Latency Test Look for:- Ping < 50ms (ideal)
- Jitter < 30ms
- No VPN/Proxy in use
đ Need More Help?
If issues continue:- Take a screenshot of your latency/speed test results
- Let us know whether youâre on VPN, mobile data, or school/office Wi-Fi
- Contact Talview Support and share the steps youâve tried