- Add TSB to your antivirus or firewall’s list of trusted applications
- Or temporarily disable your antivirus while installing and launching TSB
✅ Common causes and fixes
| What Might Be Wrong | What You Can Do |
|---|---|
| Real-time protection closes the browser mid-test | Temporarily turn off real-time protection just for the duration of the test. Turn it back on afterward. |
| You’re using both antivirus and a firewall app | Allow TSB in both if you have separate antivirus and firewall tools. |
| Antivirus flags TSB as suspicious | Open your antivirus settings and add Talview Secure Browser (TSB) to the list of trusted apps. |
| Firewall is blocking internet access for TSB | Allow TSB through your firewall so it can connect to Talview’s servers. |
| “You may not have the appropriate permissions to access the item” error | Right-click on TSB icon and select “Run as Administrator.” |
🔐 How to disable antivirus & firewall (temporarily)
Windows Defender (default antivirus/firewall):- Open Windows Security > Virus & threat protection
- Click Manage settings under “Virus & threat protection settings”
- Toggle off Real-time protection
- Now go to Firewall & network protection
- Select the active network > Toggle off Microsoft Defender Firewall
🟡 Important: Remember to turn these back on after the test.Third-party antivirus/firewall software:
- Open the antivirus app > Settings > Look for real-time protection or web protection > Disable them temporarily
- Also, check Firewall settings within the app and allow Talview Secure Browser (TSB)
📚 Additional troubleshooting
Still facing issues?- Reinstall TSB from the Talview’s Download Centre.
- Restart your computer after making antivirus/firewall changes
- Don’t run any screen recorders, third-party security apps, or remote desktop tools
🌐 Final check: Relaunch TSB safely
Before restarting the test:- Make sure your antivirus isn’t blocking TSB
- Close all apps except TSB
- Right-click on the TSB icon → Run as Administrator (on Windows)