Network & Connectivity
š« Packet Loss ā What It Is and How to Fix It
If your video freezes, audio cuts out, or the platform seems slow during your test or interview, packet loss may be the reason. This happens when data packets traveling over the internet donāt reach their destinationāoften due to unstable connections or network congestion.
ā Common Causes and Fixes
| What Might Be Wrong | What You Can Do |
|---|---|
| Weak or unstable internet | Switch to a wired (LAN) connection. Restart your modem/router. |
| Wi-Fi interference or distance | Move closer to your router or switch to a more reliable network. |
| Too many devices on your network | Limit the number of users or pause heavy downloads/streams during your session. |
| Background applications using bandwidth | Close apps like Google Drive sync, Zoom, streaming platforms, or large downloads. |
| Outdated network drivers | Update your deviceās Wi-Fi/network adapter drivers. |
| ISP-level issues | Contact your Internet Service Provider with speed test and packet loss data. |
- How to Check for Packet Loss (Windows & Mac)*
- Recommended Network Settings for Talview*
- Browser & Device Compatibility Guide*
š Final Check: Test for Packet Loss
- Before rejoining your test or interview: Run a Speed and Packet Loss Test*
- Check for latency, jitter, and packet loss percentage.
- Even small losses (2ā5%) can impact live video or audio
š Need More Help?
If youāre still facing issues:- Take a screenshot of your speed and packet loss test results
- Contact Talview Support with a short description of the issue and the steps youāve tried